Under the principle of protecting users’ personal information and providing better services, the website (www.spa-cedar.com) of “香柏木 Enterprises Ltd.” respects customers’ privacy and complies with the “Personal Information Protection Law” and related laws and regulations of the R.O.C. government in the collection, processing and utilization of customers’ information. You can refer to the following privacy policy to understand our specific measures.

1. Customer Information Collection and Purpose

Customer information collection channels.

We have the personal information of our customers, which is provided by the members who apply for registration on our web platform.

Types of customer data collection.

For customers who join the online platform, we will ask you to provide basic information (including name, contact number, contact address, email address, etc…)

We may ask you to provide additional information (including but not limited to gender, date of birth, and other auxiliary information) to meet the different services and analysis needs of each channel.

For customers with actual purchases, we will keep your billing information.

Purpose of collecting customer information.

When we provide sales and delivery services, marketing information and member-related rights notification, we use basic customer information and billing information as necessary for our operations.

For the purpose of processing the aforementioned services, we may appoint a third party (e.g., a partner company, a logistics provider, etc.) necessary to handle operational matters and use your basic information.

We may use the basic information and other information you have agreed to provide in our company for the purpose of analyzing and providing products that are more suitable for our customers.

We remind you that if you do not provide us with complete personal information, you may not be able to become a member of our company, or enjoy the corresponding membership benefits or the latest information; if the information provided by you is incorrect, you are not protected by this statement.

The purpose of collection is for marketing, consumer, customer management and service, online shopping and other e-commerce services and surveys, statistics and research analysis (legal specific purpose items numbered O40O, O90, 148, 157). The service will collect personal information through the process of joining the membership or conducting transactions.

2. Period and area of use of customer information

Unless otherwise provided by law, we will use the necessary customer information only within the scope of your authorization and in accordance with the above-mentioned service purposes during the duration of the Company’s existence and in the areas that can be reached by the service.

3. Subjects of Customer Information Disclosure

We will only use or disclose basic customer information, billing information, or other information to the Company and third parties (e.g., partners, logistics providers) appointed by the Company to handle business-related matters in accordance with the aforementioned service purposes. We will not disclose your personal information to third parties other than those mentioned above unless otherwise regulated by law or unless we obtain your consent.

4. Storage and Retention of Customer Information

Regarding the personal information you provide, we will establish strict rules for the information system and company operation rules.

5. Exercise of Customer Data Rights

In accordance with Article 3 of the Personal Data Protection Law, unless otherwise restricted by law, you have the right to access or request access to your personal data, request a copy, request a supplement or correction, request the cessation of collection and processing or use, and request deletion of your personal data.

If you wish to exercise the above rights or have other inquiries, you may contact us for comments and we will respond to your questions as soon as possible.

6. Privacy Statement

We may revise this privacy statement from time to time in response to changes in the social environment, laws and regulations, and advances in technology, and will post it on our website.